What If I Have to Cancel My Appointment?
Our treatment schedule is generally full several weeks out with several people on waiting lists every day. We require a 24-hour cancellation notice. This allows us the time needed to offer your treatment slot to someone on the waiting list. Please call 413-323-4773 to cancel your appointment.
If you are unable to provide us with at least 24 hours notice, you do not show up for your scheduled appointment, or you are more than 15 minutes late to your appointment, your account will be charged a $15 fee. Repeat no shows, late cancellations, and/or tardiness may result in our refusal to continue treatment.